top of page

About Us

Etiquette Matters Institute of Etiquette is a boutique consulting firm based in Oakville - Ontario, serving Greater Toronto Area (GTA), Oakville, Burlington, Brampton, Mississauga, Hamilton, Milton, Grimsby, Niagara, and nearby cities. We offer top-quality programs in contemporary etiquette, graceful dining, impression management, social skills development, personal/professional branding, mystery shopper services, and staff training for the hospitality industry.

​

At Etiquette Matters, we understand that good manners and etiquette are essential in both personal and professional settings. Our experts provide personalized manners coaching and protocol guidelines tailored to your needs. Whether you require professional etiquette and business etiquette for the workplace, social etiquette lessons, or communication skills coaching, we are here to help. We also specialize in international etiquette customs, netiquette, and personal branding strategies to help you navigate the modern world.

​

Our comprehensive etiquette training programs are designed for individuals, children, corporations, hotels, clubs, associations, schools, universities, and colleges throughout Ontario. We offer specialized children's etiquette classes to teach proper manners and social etiquette from an early age. Additionally, we provide workplace etiquette training for corporations, ensuring employees understand the importance of professional conduct and good business etiquette.
 

Etiquette Matters serves clients in Oakville, Grimsby, Toronto, the GTA, Burlington, Brampton, Mississauga, Hamilton, Ajax, Niagara, Barrie and surrounding cities. Our mission is to offer life-changing, confidence-building training programs customized to the needs of our clients. Our services include:

​

  • Children's Etiquette Classes in Toronto and Surrounding Areas: Teaching proper manners and social etiquette to kids in a fun and engaging way.

  • Youth and Teen Etiquette Training in Ontario: Preparing young individuals for social and professional success with comprehensive etiquette programs.

  • Adult Etiquette Coaching in the GTA and Surrounding Areas: Enhancing social skills and personal branding for adults to help them navigate various social and professional situations.

  • Professional and Business Etiquette Training in Toronto and Surrounding Areas: Equipping professionals with the knowledge and skills to excel in the workplace and build successful careers.

  • Dining Etiquette Classes in Toronto and Beyond: Mastering the art of graceful dining for all ages, from basic table manners to advanced dining skills.

  • Hospitality Consultancy: Specializing in creating customized Standard Operating Procedures (SOPs) for food and beverage operations in hotels and restaurants, ensuring consistency, quality, and efficiency.

  • Mystery Guest Services: Offering anonymous evaluations to enhance customer satisfaction and operational excellence in hotels and restaurants.

​

Would you like to polish your personal brand for social and professional success?

Are you looking to ensure your team has the poise, social graces, and etiquette knowledge to outclass the competition?

 

We invite you to contact us today to learn more about how Etiquette Matters can help you achieve your personal and professional goals.

​

Contact Etiquette Matters Institute of Etiquette to improve your etiquette skills and boost your confidence. Let us partner with you to achieve your goals and create a professional image that reflects positively upon you. We encourage our attendees to let their unique personality shine. We equip them with the polish!

​

“Individuals who are comfortable with social graces experience the best success. As etiquette advocates, we are delighted that sharing our knowledge and experience helps to ensure our clients' comfort and success in their endeavors”

DSC_7999.JPG

Nuwan Sirimanna
Founder / Chief Value Creator

​

Nuwan is the Founder, Chief Value Creator, and Etiquette Coach at Etiquette Matters Institute of Etiquette, an etiquette and hospitality consulting firm based in Oakville, Ontario, Canada, serving Toronto, the GTA, Burlington, Grimsby, Brampton, Mississauga, Hamilton, Dundas, Ajax, Niagara, Barrie, and surrounding cities.

​

Nuwan graduated in Hotel and Hospitality Management with a specialization in Food & Beverage Operations. He holds a Master's in Business Administration from the University of Wales, Cardiff, UK, and earned a Master Trainer Certificate from The Emirates Academy of Hospitality Management (EAHM) in Dubai. Nuwan pioneered the development and introduction of online diplomas in Food & Beverage Management and Professional Cookery for the hospitality industry in Sri Lanka. Additionally, he is a Certified Training & Development Professional (CTDP) from the Institute for Performance and Learning (I4PL) in Toronto, Ontario, Canada.

 

With over 15 years of experience in Learning & Development, Teaching, Food & Beverage Management, and Luxury Hotel Operations, Nuwan has held various managerial positions in prestigious luxury hotel and hospitality companies across Sri Lanka, the Maldives, Canada, and Dubai. His notable experiences include working at Burj Al Arab in Dubai, the world’s only 7-star hotel, and Atlantis, The Palm in Dubai, a 5-star iconic hotel with 1,539 rooms. These experiences enable him to quickly connect with businesses, recommend customized and practical solutions, and bring out the best in people.

​

Established in 2016, Etiquette Matters Institute of Etiquette was founded from Nuwan’s desire to help individuals become the best versions of themselves and achieve success in both their personal and professional lives. He incorporates skills gained from his luxury hotel and hospitality background, balancing the connection between learning and real-life scenarios. His mission is to educate and transform the professional and personal lives of his audiences through custom presentations and training consultations.

 

Nuwan’s expertise and dedication make him a sought-after etiquette coach in Toronto, and the GTA, including Burlington, Oakville, Brampton, Mississauga, Hamilton, Niagara, Barrie, and beyond.

bottom of page